Refund & Replacement Policy

At Homyzen, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect item, we are here to help.

Replacement Eligibility

Customers must contact us within 24 hours of receiving their order to report any issue with the product. Requests submitted after this period may not be eligible for replacement.

To process a replacement request, customers may be asked to provide clear photos or videos showing the issue.

7-Day Replacement Policy

We offer a 7-day replacement policy for eligible products. If the product is defective, damaged during shipping, or significantly different from what was ordered, we will arrange a replacement at no additional cost.

Refund Policy

Homyzen primarily offers replacements rather than refunds.

Refunds may only be considered in exceptional cases where a replacement cannot be provided. Approval of refunds is at the sole discretion of Homyzen after reviewing the case.

If a refund is approved, the customer may be responsible for applicable return shipping costs.

Non-Eligible Cases

Replacement or refund requests may not be accepted in the following situations:

• Change of mind after purchase.

• Damage caused by misuse, negligence, or improper handling.

• Requests submitted without proof of purchase.

• Requests reported beyond the eligible reporting period.

Contact Information

For all replacement or refund requests, please contact:

Email: homyzen.support@gmail.com

WhatsApp / Phone: 03248678215

Please include your order number and a detailed explanation of the issue when contacting us.